RETURNS

Q: WHEN WILL MY ORDER ARRIVE?

Order today, ships within 48 h · Delivery in 5–10 business days · 4,99 € for 1 item, free from 2 items. You receive a tracking link by email as soon as your parcel ships.

Free returns within 30 days of delivery, sale items included. Items must be unworn and unwashed, with their tags, in the original packaging.

How to return an item

Write to contactorlania@gmail.com with your order number and the item you want to return.
We confirm the return and send you the instructions and a prepaid return label.
Send the parcel back. Once we receive it, your refund is issued to your original payment method within 14 days.

European Union

If your order is delivered in the European Union, you also have a 14-day right of withdrawal, without giving any reason. It is included in our free 30-day returns.

Damaged or wrong item

The full terms are in our refund policy.

QUESTIONS?

GOOD TO KNOW

WHEN WILL MY ORDER ARRIVE?

Order today, ships within 48 h · Delivery in 5–10 business days · 4,99 € for 1 item, free from 2 items. You receive a tracking link by email as soon as your parcel ships.

WHICH SIZE SHOULD I CHOOSE?

Every product page tells you how the piece fits and which size to take, and has its own size guide. If you are between two sizes, follow the advice on the product page and check the measurements.

CAN I RETURN AN ITEM?

Yes. Returns are free for 30 days after delivery, sale items included. Everything is explained in our refund policy.

DO THE COLOURS MATCH THE PHOTOS?

As closely as possible, but screens differ slightly, so a shade can look a little different in real life.

HOW CAN I REACH YOU?

Write to contactorlania@gmail.com or use our contact page. We reply as soon as we can.